Collection: Products

Yes, we do! We ship all around the globe. For more details, see our shipping and delivery policy. :)

Our orders will be dispatched within 1-2 days from the time & date your order was placed. Dispatch does not occur on weekends or QLD public holidays.

All Australian orders are shipped via CouriersPlease or Australia Post. Please contact the courier service through your tracking number to track your parcel.

All International orders (NZ) are shipped via CouriersPlease or Australia Post. Please contact the courier service through your tracking number to track your parcel. 

 

Delivery Options	Estimated Delivery	$
Free Australia Standard Shipping for orders over $65	3-6 business days	$0
Standard Australia Delivery under $65	3-6 business days	$7
Express Australia Delivery	1-3 business days	$12
Free NZ Standard Shipping for orders over $220	6-20 business days	$0
Standard NZ Shipping under $220	6-20 business days	$20
Worldwide Shipping (except AU + NZ)	10-27 business days	$25

 

Disclaimer: 

PKD The Label is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

PKD The Label is not responsible for any lost, stolen or damaged packages.  We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

It really depends on your location. For more information, please see our shipping & delivery policy below. :)

Our orders will be dispatched within 1-2 days from the time & date your order was placed. Dispatch does not occur on weekends or QLD public holidays.

All Australian orders are shipped via CouriersPlease or Australia Post. Please contact the courier service through your tracking number to track your parcel.

All International orders (NZ) are shipped via CouriersPlease or Australia Post. Please contact the courier service through your tracking number to track your parcel. 

 

Delivery Options	Estimated Delivery	$
Free Australia Standard Shipping for orders over $65	3-6 business days	$0
Standard Australia Delivery under $65	3-6 business days	$7
Express Australia Delivery	1-3 business days	$12
Free NZ Standard Shipping for orders over $220	6-20 business days	$0
Standard NZ Shipping under $220	6-20 business days	$20
Worldwide Shipping (except AU + NZ)	10-27 business days	$25

 

Disclaimer: 

PKD The Label is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

PKD The Label is not responsible for any lost, stolen or damaged packages.  We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

We are based in the heart of Brisbane, Queensland.

Unfortunately, PKD The Label does not have a physical store at the moment. If you would like to get more images or videos of products, please reach out to us at info@pkdthelabel.com or send us a DM on Instagram or Facebook @pkdthelabel

Please be assured that our jewellery is packed with love and care, however if your purchased item is damaged, please refer to our returns and refund policy.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. To start a return, please use our Contact Form. Please make sure to include a reason for the return - if your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Australia, shipping your goods may take longer than expected.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Pending the reason for refund, we may be able to offer a store credit, please contact us at info@pkdthelabel.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 14 business days have passed since we’ve approved your return, please contact us at info@pkdthelabel.com.

We love to work with amazing content creators ourselves. Please email info@pkdthelabel.com with your portfolio and let's work together!